This was my first experience having dents removed from my car, and I was pleasantly surprised with the results. One day, there was a huge dent on the hood of my care. It looked like someone sat on it. (Who does that???) While part of the dent popped back out, it left many small dents in it's place. It was really ugly. Now, they're all gone! I can't even tell that the work was done. This is really a great alternative to driving around a banged up car. I was impressed with how Brian was willing to explain things to me, to answer my questions, and work around my schedule. He was professional and paid attention to details. In addition to the hood work, Brian found a small dent on my driver's door that he took out. He also removed a scuff mark on the bumper. All of this was included in the price he quoted me, which was really the icing on the cake.